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FM MANAGERS LOW SATISFACTION WITH BIG BUSINESS

FM MANAGERS LOW SATISFACTION WITH BIG BUSINESS

It has been widely reported throughout the Facilities Management world that big business doesn’t always equal good business. The reality seems to be far from the fact that big business Is good business. The larger FM companies who supply services seem to fall short of the mark when it comes to levels of satisfaction in customer service and loyalty.

Date: 18/10/2013

A report recently published, set out to investigate the worryingly low satisfaction rate within the FM World and discovered that there was a growing trend of unhappy customers who use the large scale Facilities Management Companies. It states that where big companies come into provide a service, it is the profit and portfolio that appears to be of importance, rather than service and satisfaction.  Many of the larger companies, who claim to be providers of a wide range of FM solutions, frequently and routinely sub contract the work out and therefore have little or no input into the service that is ultimately delivered.

Accountability is an important aspect of providing any service in the business world, and the larger companies appear to have a low rate of acceptable admissions in this. It is impossible to manage the day to day detail when you are overseeing a few too many fingers in a few too many pies.  This is why the reputation of the smaller independent business is so important.  It takes many years to build up a reputation of integrity and accountability and only moments and a few small mistakes to tarnish this.  Customer satisfaction is the top priority with 24 Seven Group of Companies, with account managers easily and readily accessible and any issues resolved within your expected time frame.

 To be sure of a complete service and top rate customer satisfaction for your business, call 24 Seven Group on 0870 300 3232.

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